Kara Wing

Kara was quick and accurate. She provided pricing info and offered shuttle service. She did well to explain options for service. Well done

The staff was very helpful and friendly. They are very good at putting into words the weird sounds your car makes when it isn't working right. Good translations!!!

We were greeted by a service advisor named Kara who was very likeable and professional. The service was done right on time and we're very pleased with the results.

I brought my 2009 Honda Fit Sport in for a B1 service on February 10. It also had the fix for the airbag recall done at that time. I never had any issues with the airbags in the 8.5 previous years but since then the airbag warning light (not the one that says SRS) has been on intermittently. I brought the car back in on Tuesday February 21 and was told an old code was still in the system. They cleared the code yet the light came back on intermittently the following day. The car was returned again on February 24. This time I was told the issue had nothing to do with the recall and the diagnostics alone would cost $200+. Needless to say, I refused. Now I am left driving a car, unsure if the airbags will actually work when needed. Again, I never saw any airbag warning light in the 8.5 years I have owned the car. This issue came up IMMEDIATELY after the recall fix was done.

Arranged 8:00 a.m. service appt as I had received a safety recall notice to replace passenger's front airbag inflator for my 2007 Honda Civic. initially dealt with Taylor on phone, very pleasant & was told that it would likely take no more than 1 hour! Upon arrival on day of my appt, I was pleasantly surprised to see several service advisors assisting customers. As promised, my car went into the shop at precisely 8 am (they even did a free multi-point inspection), and I was out of there within 1 hour. While waiting, I enjoyed complimentary coffee in their spacious & comfortable waiting area. There were several shuttle drivers on hand for those needing a ride. This service dept has improved drastically since I purchased my car in 2007 - in the past, I had previous issues with extremely long wait times for my car (even just for an oil/filter change), very poor & unorganized shuttle service & unsatisfactory resolution to my concerns so I had stopped using Palladino's service dept entirely after warranty expired & had my car serviced elsewhere. I am very happy with my Honda vehicle and, with the excellent service I experienced this week, I will now definitely consider purchasing another Honda in the future ... probably a Honda Pilot - I've read & heard so many positive comments & reviews about them!