Very professional, courteous...excellent explanation of what was done to car...gave me update of how long car would be ready...Thanks for great service!
Reply from: Palladino Honda 8 years ago
Fleurette, we are please that your service met your standards!
She was great at her job and she was so friendly . Excellent customer service. She was so helpful and when called for an updated she would get right back to me super quick. Anytime I get my work done now in the future I will be picking this lovely women
Reply from: Palladino Honda 9 years ago
We are happy that Kara was able to give you such great service!
One of my MotoMaster tires on the used Corolla I bought at Palladino Honda 2 years ago, got a bulge in the side wall. (It is other wise a wonderful little car, and the sales process was easy. Kyle had worked hard to find me something I could afford, finance, and enjoy! KUDOS! ) Sadly, (And Palladino should look into fixing this!) this is not covered by the Tire Warranty Program I bought.
But Kara urged me to contact Canadian Tire to see if, alternatively, THEY had any warranty. But since I was not the original purchaser, no.
Now, I needed to replace BOTH front tires, so as to match the tread, as Canadian Tire no longer had the tire type i had on the car. So armed with a free coffee, I had a choice: 20 minute drive to New Sudbury, and 20 minute drive back after in heavy traffic. Canadian Tire was very busy, so could they even get the job done today? But, could Palladino do it?
Palladino offered to put 2 Firestones on, and drive me home to a nice quiet place (I had a headache) while they were doing it. Great ride home! Great pickup back to Palladino's!
The price was equal to elsewhere, so I took the deal! Kara took care of all the details, and looked up some other info for me, also.
My one complaint is that the green air valve cover on the driver's side seems to have fallen off, but the next day, Kara had one waiting for me. So that was OK, too!
She is one of Palladino's best service writers. Job done!
