Disappointed with my latest experience. I've always had great experiences up until now.
I have a faulty A/C, and the work to fix my A/C is not covered under warranty, which I completely disagree with. Plus I have extended warranty coverage. Don't know what's that's good for, if my A/C can't be repaired. I've had to re-arrange plans for a family trip next week, because I will not put my kids in my car on a hot day. Even with the windows down, it's a sauna back there for them. Even trying to rectify the problem with Honda Canada, was to avail. I tried 15 plus times to get through to a rep yet couldn't. Mutliple times I was on hold for 45+ mins. I've always had good service and a good opinion of Honda up until this latest fiasco. Would really like my situation resolved.
Reply from: Palladino Honda 9 years ago
Joel,
It is very unfortunate that your Condenser is not covered by your warranty when it is damaged. I would urge you to be more persistent with Honda to see if they will help you on this.
If you need any help from us, please do not hesitate to contact me
Ray Duguay
Service Manager
She was very helpful, efficient and did exactly what I needed.
She looked up information on an accessory I was interested in, helped me search for a missing ipod I had lost, and help me process my service visit quickly and efficiently when I was running late for another appointment.
Kara was very friendly and helpful. She provided me with ample information and indicated only the services that I needed at that time. I wish other staff were like her.
