Customer Care at Discount Car and Truck Rentals

I was very disappointed by the experience I had with the rental agents. I was told that I needed commercial insurance when renting a cargo van. This van did not have a yellow CVOR sticker on it. The agents insisted that I needed to purchase the commercial insurance coverage and I found this to be strange as I was just renting a cargo van. They were unable to provide useful information or reasons why I needed this insurance. The references they suggested for reasons as to why I needed the insurance did not make sense to me. This was my third time using this company in the past year and will certainly be my last.

Truck was not ready when I arrived. It had to be cleaned out making me late 1hr for work. Reservation was not in the computer system.

Car was not clean even though it was “cleaned”, I felt they clean their cars only to satisfy their supervisor/manager (they told me so) They hastily rejected my request for a drop off. How they treat customers is an example for poor customer service. This locations quality of service deteriorated recently, they told me that they have a new manager and looks like it’s impacting how they serve customers.

Recently i rented vehicle for long weekend. For 4 days, when i was there to pick up my vehicle everything was good and nice service. I asked about early return,at that time the front lady representative told me its fine, whener you would like to return, that do not make any difference as it is rented for next day. Now when i was there for return, she carhged me extra day of service(abt $150) and when i asked her about the conversation we gad when i was renting,there was one (smart )guy, took over from her everything and without asking or giving any answer charged me. So beaware with this guys whenever yoy have to deal with them, their sales tactic is based on lies. They tell you something and charnge you something.

Managment is very poor and Deceiving, When I pick up The minivan I asked if I can drop off the Van to the closest location to me , And he said it’s fine. Then when I want back to the location , they told me I have to pay extra 50 if not i have to take it bake to the same location , which i did and when i went there , he said he cann’t take me to my place , which i have to take a taxi . Very Dispointed , i payed almost $ 600 , get this when i book the van it was $ 332. I would like un explantion on this . Thank you