Customer Care at Discount Car and Truck Rentals

I was renting a van to pick up a table from a store. When I made the reservation online, it was not stated that paying the $26.99 for insurance was required. In fact, the insurance wasn't something that I clicked to decline (which shouldn't be possible if 90% of insurance companies don't cover, as the employee said), it was just something that was passed in the reservation process. I booked the van because my quote was $22. I cancelled the store delivery of $50 because I was saving money. However, while getting the van I was accused of unclicking the insurance box during reservation and told that I should be aware of what my insurance covers. They employee was rude by pointing out that this was my mistake and he didn't really explain the situation to me. He just said "prove it" when I said that I had rented a cube van from another company in the past and had the option to decline the insurance. I was upset because instead of having a delivery man bring the table to me, I decided to save money and pick it up in the rain on my own. This experience ended up costing my $10 more than it would have if the table were delivered. I understand that insurance companies don't often cover commercial vehicles, which another employee explained to me, but to be honest, people who have the insurance that would cover the vehicle probably already have a similar vehicle, so why hide the fact that the insurance is mandatory by sending false quotes? I have rented cars in the past, but this was my first experience renting a larger vehicle with Discount. I'm sorry to say that this experience (cost, lies, and rude employee) will probably cause me to go elsewhere the next time I am in need of a vehicle.

We were told in a matter of fact way that our rental car was not available because there were a lot of accidents over the weekend...they would try to get us something but it would possibly cost more. Why did we reserve then??

We were told in a matter of fact way that our rental car was not available because there were a lot of accidents over the weekend...they would try to get us something but it would possibly cost more. Why did we reserve then??

Your associate sent me to the Dicount rental office at Heffner auto boy in Kitchener. My vehicle is being repaired at Cochrane auto body in Blair (Cambridge). When I arrived at Heffner, I was informed that the rental office is in Kitchener at another location a few kilometres away. Once I located this office, the service was courteous but unapologetic. I have since been contacted by your firm to tell me when my vehicle is ready, I can return the rental vehicle to your office on Sheldon drive in Cambridge.

I have book vehicles many times from discount rentals and I was a happy customer but what happened this time has put me into doubts to ever use this service ever again. I brought my vehicle back at 6:05pm as I got late due extreme weather conditions and store got closed at 6pm (even thought them ahead of time that I am running little late(5mins), so I called customer service team to ask what to do as I was already outside store. They told me to drop keys in the box and it would be taken care off in the morning. Note: they did not inform that it will still be my responsibility. 2nd thing: I parked my car and left as informed but then someone at night broke the mirror and I was asked to pay for it! I parked my vehicle where all other discount vehicles were parked and if someone else damages on your property how is it my fault!