Issues with my vehicle were immediately addressed and repaired following a routine maintenance visit.
Alternate transportation taken care of by either shuttle or a rental. No hassles, no waste of time. Excellent.
I have a 90% satisfaction rating when OMS performs maintenance on my vehicle.
Expensive ...I don't always agree but I do understand that ....qualified ,competent and capable technicians and service costs.....
I look at all the service advisors and their customer service is always impeccable...
Very quick response to incomming customers and prompt updates to waiting customers ...
Very relaxed athmosphere but always great professional personal interaction...
I have never been dissappointed when faced with a "fixable" issue...Sadly some issues are related to GM design, or build quality, and I know some of these things are out of the realm of
reasonable or advanced troubleshooting and at some point become financially unrealistic from a customer's perspective...
John is always courteous and patient. I never feel rushed when checking my car in with him and because of that John makes it a
My 1:1 experience with staff at OMS is only when I bring my car in for service and when I pay the bill. For both times, the staff are polite and professional. I don't have any issues with them at all.
