Professional experience and timely maintenance review. Had to change my appointment date and time due to another unavoidable situation and this was done with no problems.
Reply from: North Bay Mazda
Thank you for this stellar review, Maureen! We're happy that we were able to accommodate you.
Went in for $90 oil change (robbery), left with a $220 bill (plug & filters for a car exactly 1 yr old); why does this vehicle require TWO brake service appointments within 50 000km???
Please see the sentence above. Incredibly unimpressed with the extra 'necessary costs' involved with adhering to the maintenance schedule. Hard to understand or believe how a vehicle exactly ONE YEAR OLD could require a second costly brake service appointment before 50k. *Please Note* We do NOT live in North Bay so we don't drive on all of the 'crummy roads' that the service department claim are the cause of all the 'necessary extras'. I would have never purchased this vehicle had I known how much it would continually cost me to maintain it. Honestly, would not recommend, and truthfully, feel stuck with it. Cost/benefit analysis of owning this Mazda 3 is disappointing to say the least.
My brand new car was scratched from the driver side door to the rear passenger door on the drivers side. I confronted the parts and service manager in a calm and respectful manner and in the end he informed me that I was a liar and the scratch was on the car. I spoke with my sales rep who was wonderful and spoke to the general manager who was wonderful also and apologized for the poor service and reception I received and agreed to arrange to have my door painted and repaired.
Reply from: North Bay Mazda
Christine, we are happy that we were able to resolve this issue to your satisfaction. We always want you to leave feeling like you've received our signature first-class customer service!
For the first maintenance for my car, the team service Mazda North Bay was professional, clear explained how the maintenance will be in the future. I was happy with the service.
The team service Mazda North Bay was explained the condition of the car and what exactly they did for the first maintenance. I was pleased with their professionalism.
Reply from: North Bay Mazda
Thank you for this 5-Star review, Adeluta! We appreciate your response.
For the first maintenance for my car, the team service Mazda North Bay was professional, clear explained how the maintenance will be in the future. I was happy with the service.
The team service Mazda North Bay was explained the condition of the car and what exactly they did for the first maintenance. I was pleased with their professionalism.
Reply from: North Bay Mazda
Thank you for this 5-Star review, Adeluta! We appreciate your response.
