Bill Germon

When i was called back in regards to my vehicle, I felt like I was not treated respectfully. I felt like I was being belittled and made to feel like incompetent, because the problem I had called in for was not showing when it arrived at the shop.

The person at the service desk seemed to be in a rush speaking very fast and not looking at me. Explaining many things rhyming off several different services and prices. My car wasn’t cleaned inside and not really the best outside. My last service it wasn’t cleaned at all. Ever since dealership changed owners my experience hasn’t been the best.

The service department scratched my car and called me a liar. Thankfully the GM rectified the situation, I cannot thank Nick enough for his help, or Justine. I will likely seek my servicing elsewhere at another Mazda dealership because the service manager Bill completely soured my opinion of Mazda's service center.

Ebrake never worked It was serviced and adjusted. I was told that there was lots of pad left n only needed adjustment. After getting back to Barrie. Where I live the rear brakes started to make a lot of squeaking. Used the ebrake n still didnt work. Took the one rear tire off and found that the whole ebrake system was rusted out. Also the one sliding bolt for the caliper is seized.

There was a recall on the callipers which were seizing and not fully releasing. I replaced my brakes because of it, twice, and service informed me that they were placed incorrectly (inboard pad put on the outboard and vice versa). They then stated that because they were installed incorrectly, causing the rotors to score, that they would not fulfill the recall on fixing the callipers unless I got my brakes and rotors replaced by them too, which I ended up finding out from other mechanics who work for dealerships, is COMPLETELY ILLEGAL to do to a customer. I am absolutely disgusted that someone would try and take advantage of someone who doesn't know much about mechanics and the legalities behind it. Had I not have known other people who work in the service department in dealerships, I would have been completely ripped off and would have had to fork over a grand of expenses. NEVER bringing my car back to your service AGAIN.