Bill Germon

There was a recall on the callipers which were seizing and not fully releasing. I replaced my brakes because of it, twice, and service informed me that they were placed incorrectly (inboard pad put on the outboard and vice versa). They then stated that because they were installed incorrectly, causing the rotors to score, that they would not fulfill the recall on fixing the callipers unless I got my brakes and rotors replaced by them too, which I ended up finding out from other mechanics who work for dealerships, is COMPLETELY ILLEGAL to do to a customer. I am absolutely disgusted that someone would try and take advantage of someone who doesn't know much about mechanics and the legalities behind it. Had I not have known other people who work in the service department in dealerships, I would have been completely ripped off and would have had to fork over a grand of expenses. NEVER bringing my car back to your service AGAIN.

North Bay Mazda provided me with warranty work on my 2016 Mazda CX5. I purchased my vehicle in Ottawa and because I needed to take it to a Mazda dealer for warranty work North Bay was the closest dealer to where I live. My drive was four hours. They even cover my cost for fuel. The service I received was excellent. I am considering purchasing my next vehicle from North Bay Mazda. Wonderful Dealer.

My appointment was on time, all staff were courteous and professional. I was given a ride home and back to the dealership to pick up my vehicle. All required work was completed and vehicle was cleaned. No surprises and very happy with the service work performed!

We have a 310 tech in the family so he does the work on our vehicle. Went in to purchase parts for a front brake job and was told to bring the vehicle in for an inspection. End of story - a full refund of the parts purchased at the dealer. Although very low mileage we are out of warranty on time. Thanks!

Allot of times I have trouble understanding what they are doing to my car. The staff explains the details that I don't understand to the best of their ability. In all, I'm satisfied with the work on my 2004 Mazda 6.