Excellent Experience buying a new 2017 CRV from Sherwood Honda!
I want to express my sincere gratitude and praise for the excellent customer service that we received from Tyler Frederick, the knowledgeable Sales Consultant at the Sherwood Honda location (30 Automall Road, Sherwood Park, AB). As a very capable, and hard working professional wife, mom and work colleague, in the past, I was always disappointed at the experience I had in purchasing a new vehicle for me. I often relied on my husband to do all the talking, as most previous male sales representatives would ignore me or my comments, and the customer service was non-existent. I used to find them very pushy, or completely disengaged, even though we were prepared to purchase a new vehicle outright. **This all changed when we met with Tyler at Sherwood Honda. From the moment he shook out hands when we met, to the signing off on our deal this past weekend, Tyler continuously went "above and beyond" with us. He treated us both with high respect, and specifically focused on what I would want as the primary driver of the new vehicle. Most importantly, he asked about our family's needs, and really helped us make the right decisions around options that worked for our family - not simply for increased sales for the dealership. Due to his honest, transparent and fair approach from square one - we ended up getting everything we wanted out of the vehicle and the experience. He met with us as many times as we needed, he negotiated what we consider a fair deal all the way through, and he was there to explain how to use the Honda functionality and Apple Care product when I picked up the vehicle. He continues to be responsive to my questions, and any texts post-purchase, and applies the same enthusiasm he did with us during the negotiations and purchase. ***I will most definitely be referring Sherwood Honda because of Tyler Frederick and his sales style and knowledge of the Honda Product. Most of all, I will refer him to all my female colleagues who definitely share my anxiety around the experience of buying a new vehicle, but definitely have their own financial resources to spend at a trustworthy dealership. The experience was great because of TYLER. Please ask for him when you go to Sherwood Honda!!
The approach that Tyler took was great. He is a very honest and approachable person. He was patient and related well to me. If I could give some advice, it would be for the sales manager, Merv to take the same approach. If it was not for Tyler, Merv would have cost this sale with his high pressure approach and mannerisms.
I scheduled my seasonal tire change and tire storage in advance and requested the first appointment of the day. I had my vehicle there at 7:15 am (as advised) then found out that techs don't start before 8:00 am. Customer waiting area was not staffed at that time and WiFi password was not easily found. I had to go to the showroom reception desk to get that information. My tires were changed out and the vehicle was washed while I waited. There was no comment about bringing the vehicle back for retorquing the wheel nuts (which tire shops normally specify). Service staff were respectful. Overall good job.