I explained warranty was important to me. I drove 5 hours after a month of making arrangements to buy my 3rd vehicle from sherwood honda. When i got there. I was not offered a test drive. Did not even see the suv until it was time to drive it home. The warranty wasnt added on even though i made it clear it was important to me only to be told i can pay it in cash. Which i did not want. I was not asked about any other benefits like the insurances if something happens to me the payments are covered. I also asked for different rims as i dont like the stock ones and was told that he would look into before i got there. Afterwards he said it was not worth it & that the rims on it are ok. But wouldn't that be my decision? It was over all a terrible experience. This is the 3rd brand new vehicle i bought from Sherwood honda since 2015. I was a loyal customer but im not sure if i will return when it comes time to trade in this suv
I explained warranty was important to me. I drove 5 hours after a month of making arrangements to buy my 3rd vehicle from sherwood honda. When i got there. I was not offered a test drive. Did not even see the suv until it was time to drive it home. The warranty wasnt added on even though i made it clear it was important to me only to be told i can pay it in cash. Which i did not want. I was not asked about any other benefits like the insurances if something happens to me the payments are covered. I also asked for different rims as i dont like the stock ones and was told that he would look into before i got there. Afterwards he said it was not worth it & that the rims on it are ok. But wouldn't that be my decision? It was over all a terrible experience. This is the 3rd brand new vehicle i bought from Sherwood honda since 2015. I was a loyal customer but im not sure if i will return when it comes time to trade in this suv
I explained warranty was important to me. I drove 5 hours after a month of making arrangements to buy my 3rd vehicle from sherwood honda. When i got there. I was not offered a test drive. Did not even see the suv until it was time to drive it home. The warranty wasnt added on even though i made it clear it was important to me only to be told i can pay it in cash. Which i did not want. I was not asked about any other benefits like the insurances if something happens to me the payments are covered. I also asked for different rims as i dont like the stock ones and was told that he would look into before i got there. Afterwards he said it was not worth it & that the rims on it are ok. But wouldn't that be my decision? It was over all a terrible experience. This is the 3rd brand new vehicle i bought from Sherwood honda since 2015. I was a loyal customer but im not sure if i will return when it comes time to trade in this suv
The sales person listened to our requests, provided answers, went with our changes in model on subsequent visit, went with our change in car color after our initial choice. Was very accommodating and ending up selling us a different vehicle than we came in to purchase. It was a very good experience and we are very happy with our purchase.
