Great help there, the best professional attitude, Charles Scrooby is just the best to deal with. To return the X5 so smoothly and with no delays was just outstanding. Thanks to all at BMW London
Unfortunately I have to deal with BMW service dealer. Very unprofessional when delivering information and they don’t even do what they should do. Car detailing was never done as they’d describe it, this is the second time I face the same issue. Car electronics system was not fixed and there was no one to explain what need to be done next. Call and left voice mail and no one return the call.
We were there because of the recall regarding the back up camera. It took 5 hours to do the job, if we wanted a loaner car we would have to pay, why, when it was a recall?
We did get a ride there and back to the closest mall. A long time to walk around.
I do not understand why BMW London consistently seems to overbook their appointment times. I feel it should not take close to 2.5 hours for a tire change with an appointment.
