Car wasn't ready to be picked up on the specified pick up date. I was informed of this, around noon on the same day the car was to be picked up. And, only knew this because i had called the dealership. Leaving me stranded, as I had sold my car the previous night and was provided a ride to work by a coworker. I commute an hour (one way) to work from my house.
Was given multiple excuses as to why the car wasn't ready.
When the car was finally available for pickup, I asked and was told that all the work, safety and etest had been completed. When I went to leave with the car, from the dealership my wife noticed the right headlight was not working. Upon further inspection I had found that the bulb + ballest (hid) were missing. I was left to drive back and forth to work in the dark for 2 weeks with only 1 headlight functioning, before I was provided with a new bulb/ballest.
There were random screws laying around in the interior, on the console and in the door pockets. Also, being the wheel/tire pressure sensors were leaking. The mechanic who preformed the work just removed them and replaced the sensors with regular valve stems. This causes a "tire pressure low" symbol to appear on the dash, and will not go away unless the proper sensors are used in the wheels. The light is still on, because I can't afford $200 for (4) new sensors.
It's pretty discouraging to purchase a new (er) car from a dealership and be treated like I had been. I'll never purchase another vehicle from this dealership again, nor will my family members or friends. If it wasn't for the fact that I really liked the car, I would have just walked away from the deal completely.
Professional, knowledgable respectful & kind staff. Always happy to answer any questions. From purchase to service we are very happy we bought at Dilawri Hyundai.
I recently purchased a used Hyundai Santa Fe from Tran. The one I originally hoped to purchase was sold earlier to someone else. Tran kept me informed of possible options of interest, as they came in to the dealer. He always dealt with me in a very professional, friendly and courteous manner. Perhaps more importantly, he was very fair and did not try to pressure me into a sale. I am very pleased with my purchase and my experience with Tran. The next time I need to make another car purchase, Tran will be at the top of my list.
