Found the staff helpful and friendly. My questions either by email or phone calls were answered quickly and to my satisfaction. The long wait for my new Touring Hybrid was worth it.
- The mileage of the car doesn't reflect what was shown on website or in the sales agreement there was an extra 500 km.
- Multiple no sense fees, 249 tire frees! + $200 license fees + $800 administrative fees = ~$1200+ fees that i paid, (FYI: i asked to remove a $3500 fees for extended warranty cause I should be having a 90 days warranty if needed)
-On website i was promised to get a one year registration but received a 6 month registration only with a promise to be renewed for another 6 month before expiration date and this doesn't make any sense why they didn't give me a one year registration.
- Car need to be serviced after 1000 km, with all fees that I've paid the dealer did not even service the car before delivery..?
- I didn't appreciate the fact that Moncton Honda representative tried to force selling the car, meaning: he called me and said if you don't come over in 1 hours I will not be available.. but in reality when i went there after an hour he spent more then two hours with me, meaning he have had the time but he was trying to force selling the car in that day .
Adding to that after a credit check, I received a call from a Moncton Honda representative and I've paid $500 before even testing or seeing the car in person cause I was told if i don't reserve the car anyone else can get it, and when I asked if possible to test or check the car in that day I was told they are busy but I can come and check it by Monday (that call was on a SATURDAY ).
My friends encouraged me to buy a car from Moncton Honda cause they have had a good customer service and there prices are reasonable.., but now with my experience I don't think that i will deal with them anymore.
Reply from: Moncton Honda
Mr Shali,
We are sorry to hear you are unhappy with your recent purchase experience with us. We wanted to take some time to respond to your concerns.
1) The Tire Warranty of $249.88 is not a fee it is a warranty for the tires that currently on the vehicle for the lifetime of those tire for any road hazards. So if you are to hit any road hazards the repair or replacement would be covered at no cost to you
2) License Fees are a government fee charged to renew the vehicle for you, they provide Dealers with Online access to renew registrations onsite rather than having to send documentation down to them and back while the customer waits for the registration. However the regulations online do not allow a vehicle to be renewed for a year if there is currently 6 months or more remaining on the expiration of the registration. Hence why we offered to renew on expiration.
3) Warranties are recommended to anyone purchasing a preowned vehicle from us to protect their investment. All warranty options are optional, as you saw when requesting to remove the protection it was done without hesitation.
4) From our records no service was required after purchase? If there was something we are happy to review with you
5) Our sales representative that assisted you sells over 500 vehicles per year and books his schedule accordingly. While it may have seemed like a "force" tactic it simply is time management for him to provide the best service to all his clientele, yourself included.
6) The deposit of $500 is requested simply to hold the vehicle so another client does not come on the lot and attempt to purchase it while you are in the purchase process. This has been an issue for clients in the past who have not committed fully to the purchase and they lose out on the vehicle they wish to have. That deposit of course is refunded to you upon delivery of the vehicle.
7) Our Saturdays in our Service Department are booked with customer appointments weeks in advance as we are open only until noon. Unfortunately we could not schedule a same day check however as mentioned could for you on our next full business day (Monday).
We are sorry to hear you were not happy with your experience but we hope this explains some of your concerns and you reconsider servicing/dealing with us in the future. We appreciate your business and for reaching out.
Matt did a great job overall and I'm very pleased with my vehicle. However, when I went to sign for the financing I stated that I did not want protections and the finance manager said but I told you I was requesting financing with protections so you have to take it to get your loan. She mentioned protections when we first spoke but did not explain what protections were or how much they cost. At that point I felt I had to move forward with the purchase and I felt conned into taking protections. It left a very sour taste.
I leased a new HRV from Moncton Honda. The salesperson - Matt (Sales) and Tony (Finance) - made the process very simple and straightforward - very painless. If the car works as well as the process leasing it was, I will become a lifelong Honda customer.
