Dennis is a newly acquired asset of the Murray Chevrolet team, bringing great energy and enthusiasm to the sales department. Dennis aspires to be one of the top performers for Murray Chevrolet.
When Dennis is not working at the dealership, he enjoys leading an active lifestyle including rollerblading, running marathons, and cycling. Dennis also has a passion for old cars.
I was referred to Dennis Holmes by my nephew & I am so pleased with the service I received. I called Dennis before I went to the dealership & when I got there, he had 3 cars ready for me to test drive. I was so impressed with the 1st car he showed me that I didn't even look at the other 2. From picking out the car through the financial dealings I was given the options that were available to me but at no time was I given a "Hard Sell" tactic to pressure me into anything. Also, although my car knowledge basically equates to "add gas to make it go", I was never "talked down to". I loved that they made me feel so comfortable. I have been & will continue to strongly recommend Murray Chev & Dennis Holmes to everyone I speak with. Dennis managed to remove the stress that comes with having to choose a new vehicle & actually make it an enjoyable event for me. The service I received was far over & above anything I expected or have ever received before.
You already got my money. Thats the important part.
I bought the car and the day I picked it up there was a low tire alarm. I was told this was addressed by changing a sensor. After a couple of week of operation the alarm came back. I was told by your service department that you do not fix tires on the weekends. I purchased the road hazard warranty as part of my purchase and was disappointed to find that I would have to make special arrangements to have the tire looked at. I subsequently went to a shop that is open on Saturdays and was told by the tech that worked on the tire that there was a temporary plug installed in that tire. I had the tire repaired at my expense.
Shortly after I purchased the vehicle I noticed that one of the covers on the roof rack was missing. I called your parts department and was told they would order me one and it would be in in a couple of days. Cost would be $23.00. A few days later I stopped to see if the cover was in and was told that it was never ordered. I was also told then that you do not order parts unless they are paid for in advance. This is not a problem really just an annoyance. What is at issue is I was not told of this policy when I ordered the part. I guess for 23 bucks I wasn't worth the effort.
No good reviews for you and Murray Chev I'm afraid.
Birchwood seems much more accommodating.
Outstanding service on the purchase of a new 2015 Chevrolet Silverado. Hassle free vehicle purchase. Great salesman, will go out of his way to make sure customer is satisfied
