Dennis has been a part of the Murray Family since 1985. He has been recognized and has received numerous awards for vehicles that have been put into auto shows.
Dennis enjoys hot-rodding, racing, sledding and camping.
Not always treated as a valued customer by all employees
When we had our transmission replaced under warenty, & I came to pick it up the gentleman that delivered my car I thought was rather rude. The car was cover with snow & I don't mind sweeping it off but I felt that was suppose to be done when I received my vehicle. I said something like "ok I will sweep it off myself" & he just looked at me & said "ok" & walked away!
From the time we dropped off our car, red flags went up that we should not have ignored. The left arm does not know what the right arm is doing!
First, we changed our contact info to reflect that I should be phoned, and not my husband. Guess who got called 15 different times on his cell phone, despite repeated attempts to get them to call me? This was not a difficult request, yet for some reason, they continued to ignore it.
We were promised a conquerable courtesy vehicle, and were assured that a note would be made about it in our file. Guess who didn't have an appropriate vehicle ready for us when we dropped off our car? The vehicle we did eventually get was dirty and dinged up.
We had an oil change and inspection done on the car a week before we dropped it off for the body work and recalls. However, they wanted to charge us for another inspection, and they had no way to call up the items that were noted in their previous inspection to be fixed on this visit.
Not to mention the diagnostic fee we were charged for a problem that was already diagnosed, and the windshield wiper that *had* to be changed (according to them) and wasn't.
Overall, I would describe our experience as a gong show. We will not be returning.
Reply from: Murray Chevrolet Winnipeg 10 years ago
Lauren , please feel free to contact me asap on this .My direct line is 204-275-9203 . I would like to apologize for your experience and make it up to you. We take pride in our work and appreciate your feedback .
Chris Rostek
Assistant Service manager
Murray Chevrolet
Reply from: Murray Chevrolet Winnipeg 10 years ago
Lauren, thank you for you candid feedback. Our apologies that your experience was not a great one with us. Our Service Manager will be in touch with you in hopes to correct the situation and earn back your business.
Thank you
Amber Waller
Marketing Manager
Dennis is the face of Murray's for us and many other customers and he does a superb job in every respect..
Dennis is excellent . He has a vast knowledge of cars and is the prime reason why we use Murray's.
We rely completely on Dennis' advice, with all our automotive service needs.
Murray Chevrolet is fortunate to have Dennis Mitchell as an employee.
