Dennis Mitchell

Brought the vehicle in for a maintenance check and possible oil leakage. Parts had to be ordered and service dept would call when the parts were in. Decided at that time to order an extra key for the vehicle. About a week and a half went by with no calls from Murray so decided to call the service dept and was told the parts and the extra key was in (no one bothered to call us that the parts were in) so I made an appointment a few days later to bring the car in. Car was dropped off and again was told the key was in, repairs were done and when I picked up the car the key was not in!!! Not sure what's going on, so I spoke to Dennis who told me the key would be in the following week and he would call me. Well it's been two weeks with NO CALL again regarding the extra key!!! Still waiting for the key. Terrible customer service.

Having the pleasure of dealing with Dennis over many years and two vehicles - he is always very courteous and knowledgeable. He takes the time to describe any issues and makes sure he keeps you updated on the progress of the work. Thank you Dennis!

I pulled up to the doors and waited 10 min.outside . A customer was allowed in at the door beside me so I waited. When I did get in there were people waiting to be attended to and getting frustrated for waiting. The gentleman that was let in before me had not been attended to and was wandering from podium to podium interrupting and being rude to customers because he felt he was owed service first. There was no control of this customer unfortunately. When I was attended to I had to go to a service desk that was at the other end of the shop.Just a little confusing that there was not enough manpower first thing in the morning when the appt. was made a 2 weeks ahead.

As always we were happy with the work, the pick ups and the total service

Brought my new vehicle in for regular maintenance. Staff is well organized and courteous. The vehicle was ready on time. Very positive experience.