Amanda Ritchot

From the moment the garage door opens and you roll into the service bay, greeted with smiles and quickly taken care of to get you on your way .

Fast and efficient service ! Everyone made sure I understood what they were telling me about my vehicle and recommended when I should come back and for what reasons. I received a diagram of the work they did so I would know what to look for the next time I came in :)

Everything was good and shuttle is always accommodating. This is my second car from Murray and won't go anywhere else. Just a little costly but what isn't.

I have always had my work completed at the dealership. My second last trip there, the mechanic damaged my front hub while doing some other maintenance procedure and the dealership had to pay for the part. My last trip included an explanation of my wheel nuts coming loose and causing damage whereby I had to replace the rim, studs and nuts. This call was made by the service manager on speaker phone with my service advisor in the background. His conversation included things like: 1) Someone must have tried to steal your wheel because the last time your truck was here, we didn't remove the to back tires. And/or 2) Whomever installed your tires mustn't have tightened the nuts properly. As I stated earlier, I have always had these types of things completed at the dealership. I would also question how detailed the inspection of my truck was during my second last visit as I am sure that if the mechanic was completing an inspection, especially including the brakes, they surely would have to remove all of the wheels? Also, if someone were trying to steal my wheel, I am quite positive they would not have placed the nuts back on loosely and replied the cover on the rim? Respectfully, I feel that the service individuals were trying their very best to cover-up the ineptness of the shop mechanics. In doing so, they actually forgot about the processes that should usually take place during a vehicle inspection. I paid my bill and decided not to pursue the issue any further consolidating my opinion to never to return to this dealership for service or the purchase of my new vehicle.

Murray chev has thee best all around staff,from sales right to service. Very professional and very accomadating. I love Murray chev olds it my place to shop.