It was the 2nd car I have purchased from Georgian ... but it was the 1st time leasing a car... it was not explained to me at the time of purchasing a new vehicle, that it would reduce the warranty if I leased ..... instead of buying it cash.... I feel that this was misleading from the beginning and feel cheated ...
I also feel that I was charged twice for the Admin. fees, which were never explained either ... and the Customer Service person who finalized the payment with me ... had the manners of a rock .....
He spent more time telling me that he had been doing this for 39 years ... rather than address my concerns ... perhaps it is time for him to move on ...
Not happy with your service ... or Customer Service ....
You have become the same as the GM dealer on Bayfield ... terrible service .... terrible "After Service" ....
You will say anything to get the sale... omit the negative items at purchasing .... and say whatever you have to ... to make the sale..... again ... I found this to be misleading ...
Not Very Professional ... I am glad sales are good for you ... as I will do everything I can to deter anyone from buying your cars ... by telling them what happened to me ...
I wanted to buy another car ... but it will definitely "NOT" be from you ..
I am Very Disappointed with Georgian Chevrolet ...
Reply from: Georgian Chevrolet 7 years ago
Hi Brian. We are very sorry to hear about your experiences. Please know it is never our goal to deceive a customer or play any type of games. We believe our positive reviews, and thousands of happy clients are evidence of this.
The Financial Services Manager you dealt with is very similar to the many staff members that we employ at Georgian Chevrolet Buick GMC; they all work hard to provide a positive customer experience. He did in fact retire this week after a long and fulfilling career at Georgian. We apologize that your needs were not met. Please feel free to reach out to our General Manager, Ralph Murphy at (705) 733-2222 X 1240 so we can investigate this matter further. We do appreciate your business over the years & we hope this one experience does not cast a negative light on the entire dealership.
I bought the car for cash on Monday and picked it up on Friday. The windows were not tinted and Brad never told me I could have heated seats installed when I mentioned I was sorry the car didn't come with them . Tyler was busy when I picked up the car and didn't have time to go over car features. I also wanted a print out of the car features. Hope I get that. I came in knowing what I wanted and was a very easy customer.
I was appalled on Friday to find the young lady at reception eating her Chinese food at the front desk, chewing away while trying to have a conversation. You must have a lunch toom.
I know have to bring my car in on Wednesday for the work to be completed. My time is valuable to my and I feel it is not to Georgian.
Reply from: Georgian Chevrolet 8 years ago
Hi Christine. Your input, and the feedback from all of our client’s is vitally important to us and we always want our customers expectations to be met. On behalf of the Dealership, we apologize for the confusion regarding the tint of your vehicle & for having to come back today to have the situation rectified. A loaner vehicle was arranged for you, to limit the inconvenience. We also apologize for our Receptionist's behaviour; while we do try our best to accommodate our staff so they can enjoy their lunch away from the desk, the business of a Friday of a long weekend did not warrant this. We will follow-up on this to ensure our processes are better handled in the future. Thank you for your feedback & for choosing Georgian on the recent purchase of your Buick Verano. I hope we will be able to earn your trust sometime in the future.
I very much appreciate the extra efforts made in the ordering and delivering of my 2017 Chevrolet Bolt ! The arrangements made through Georgian allowed me to have my Bolt at just the right time.
Reply from: Georgian Chevrolet 8 years ago
Hi Thomas! Congratulations on your beautiful new 2017 Chevrolet Bolt "EV" and for being the 1st owner of this incredible new model from Georgian! Thank you for choosing our team & we look forward to seeing you again soon!
Brad was recommended to me by a family member and I am very pleased that he was. He made the entire experience a positive one when purchasing my new truck. Brad was courteous, attentive to my needs and ensured we received all the credits we were entitled to. The entire process was well worth the drive to Barrie! I will definitely return to this dealership in the future as my wife and I were completely satisfied with the excellent customer service we experienced. I would recommend brad to family and friends in the future. thank you
Reply from: Georgian Chevrolet 8 years ago
Very detailed review! Thank you Damir! Brad Mullen is indeed a true asset and we know he personally appreciates your business as much as Georgian does. Thank you for making the trip up to Barrie & congratulations on your brand new, 2017 GMC Sierra. We always love working with your family & look forward to seeing you again soon!
Brad was recommended to me by a family member and I am very pleased that he was. He made the entire experience a positive one when purchasing my new truck. Brad was courteous, attentive to my needs and ensured we received all the credits we were entitled to. The entire process was well worth the drive to Barrie! I will definitely return to this dealership in the future as my wife and I were completely satisfied with the excellent customer service we experienced. I would recommend brad to family and friends in the future. thank you
Reply from: Georgian Chevrolet 8 years ago
Very detailed review! Thank you Damir! Brad Mullen is indeed a true asset and we know he personally appreciates your business as much as Georgian does. Thank you for making the trip up to Barrie & congratulations on your brand new, 2017 GMC Sierra. We always love working with your family & look forward to seeing you again soon!
