Our experience was relaxed, simple and we were very pleased with the price. You took care of everything in a friendly, pressure-free manner. Thank you!
Safety was not done properly and didnt alter headlights as asked prior to safety.
Asked for headlights to be altered so you can see driving at night, wasn't completed during safety and had to take back to shop. Also brake light was out so it wasn't checked during safety and now I wonder what else was passed over during this pre purchase safety. My confidence with your business has significantly dropped after this, and I am quite annoyed as a brake light out is a major defect and wonder how this could be overlooked during a safety.
Washed my car and noticed the chrome peeling on the trunk lid ,I was really upset about that.
I'm hoping that this will not be a problem and have it taken care of.
Very unsatisfying customer service and a total lack of communication
Signed for purchase on Jan 4. I ordered a tonneau cover and side rails and was told it would take a few days. After 1 week, I was never contacted with progress. I called to find out what was happening. Was told there was a small issue with the rocker panels and the truck was sent to Ford for the repair and it would take a few more days. After another week of no contact from the sales or service department, I called again. I was then told there was more than a little work and it was going to take even longer. The next 3 days of no contact prompted me to call each day to find out. After 19 days of waiting for my vehicle, I was finally told it was ready. I was never given a courtesy vehicle and this experience cost me 2 weeks of holidays at work because I had no way of getting to and from.
I had the truck in my possession for 10 mins to find the front drivers door speaker was cracked. The next morning driving the truck I felt a vibration coming from the transmission. I promptly returned the truck back to the service department where this time I actually received a courtesy car. The check engine light on the loaned car promptly lit up within 5 mins of driving prompting me to turn around to find out the issue. The service department tool 40 mins to inspect the code issue and released it van back to me.
I received a call the following afternoon telling me the transmission issue was corrected and the speaker ordered. I was then told there was an underlying code on my truck with the ignition switch. Supposedly it was in the trucks computer history and not corrected before delivering to me in the first place.
This entire experience took 23 days. In 23 days I had possession of my truck for 21 hours.
The sales manager apologized to me for no one following up, and I believe his empathy, but it has done little to quell my feelings towards this experience.
We enjoyed our shopping experience with haldimand motors. For the money we spent, Haldimand motors could have at least filled the gas tank full. Got our vehicle with only a half tank of fuel. Its the little things that make the difference.
