My car had had to go in twice to get things updated, in the first 55,000km and apparently if it happened again out of warranty I have to pay for it. Why would I buy a new apple phone if it stops working every year unless I pay to update it. This may be the reason I never buy Chevrolet again. In 55,000 km I have had to update it Twice. My girlfriend had bought a Chevy truck because of me, her mom has a Cruze because of me, my sister had a equinox. Next time is probably going to be dodge
Having not been to Nurse in awhile, due to poor service from the Service department, I thought I would give Nurse another chance when I was offered a free lube, oil and filter service. Given I have a Saturn Ion Redline, I know it takes the synthetic blend of oil, so I called ahead to verify if the synthetic blend would be covered by the offer. The individual that answered my call assured me that the synthetic blend would be fully cover by the offer. Having had poor experiences with Nurse in the past, I clarified two more times with the individual on the phone I was looking to get the synthetic oil, and that there would be no charge. All three times the individual assured me that there would absolutely be no cost. Once I got to Nurse I checked in my car, and again asked if there would be any charge for the service, and again I was assured that the free offer would cover the synthetic offer. When I returned to pick up my car I was presented with a $39 bill. I asked why that was, given I had been assured the service was completely free. It was then that I was informed that because my previous service used Mobile 1 and not the GM product I had to pay the difference. This was the first time I was told of the two options available for synthetic blend, and that only the GM option was fully covered by the offer. Had this been explained to be on the original phone call I made, or by the individual I dropped my car off with, I would have requested the GM option. After paying the bill I requested to speak with a manager due to the entire process feeling like a bait and switch scheme. Once a manager was found I explained to him my disappointment in the treatment I had just received. The manager went on to explain to me the difference in the synthetic options available, and how even the new Corvettes used the GM product. I again explained to him how no one had provided me with that information, and only found out about the options when I was given the bill to pay. The manager then apologized to me, took a picture of my bill, and assured me he would look into the matter on Monday and get back to me no later then Tuesday. At this point I have still not heard from anyone at Nurse about this matter, and have basically chalked it up to the continued poor service I have received from Nurse.
Like the smiles on this review, everyone seems happy and friendly. This is important to me.
My family is growing and we will all be using your Dealership in the future.
