Michael Bishop

Our van was in for a “Peace of Mind” service. Michael reviewed that was what we had booked and asked if there was anything else that we were aware of that needed attention. He pointed out that this service had a promotion for a free Mopar oil filter and gave me the price for the service. As we completed the paperwork he gave me a time that the vehicle would be ready by - barring anything unexpected. As we finished up I was approached by Ron, one of the shuttle drivers, to see if I needed a ride. As the service was only 1 1/2 hours at the most I went next door and had a coffee. I came back and headed to the waiting room where I was approached by Donna, the other shuttle driver to see if I needed a ride. After a little over an hour the van was ready. Ahead of the expected time and spot on with the price. Whether dealing with Michael or Jeannine it is service like this that, after 233,00 km, has kept me coming back to Wendell Motors.

My wife just stopped in for an appointment I had booked (which she took the day off work to do) to have our van’s oil change done and to inspect a loud whining sound when the van starts up. When she arrived she was told that 1. We didn’t book the whining inspection, and 2. The vehicles are sent off to an “unlicensed mechanic” to have the oil changes done so they couldn’t do it anyway, and that she would have to bring it back another day. Which I find a bit surprising since when I booked the appointment (yesterday) the person I spoke with on the phone said they were “wide open” and I could pick whatever time I want. I think from now on we are going to take our business elsewhere because I can just as easily take it to an “unlicensed mechanic” myself and not have to pay the dealership a markup to do so. And on top of that my wife really didn’t appreciate the eye rolling and brush off attitude she was given by the person in service she was dealing with, who I won’t mention here.

The employees are very friendly and accommodating, I needed a ride once and they sent a shuttle right on time. Service has always been quick and have never had a problem.

Every time I go to do the maintenance/service I feel its getting more expensive and more poor from the previous time. They do not go above and beyond.

I went there many times for the same problem (mechanical) my air bag light on, 2 times went I had the warranty and 2 times with out that and I stil the problem in my car. Also I have to pay for the diagnostic and we now it is the wiring connector need to replece, however I wait for the part arrive just I wait for the call .