When I say that something does not work, I do not want to be dismissed. 2 times I had my car in for an oil change and both times I asked Wendell to check my cruise control because it sometimes does not turn on. Each of those 2 times, I was told cruise worked fine (that is what makes me mad, people at Wendell did not believe me).
Now, I call last week for an oil change and told them that AGAIN my cruise control was not working and that I had just did a road trip where it would have been nice to have my cruise working. After telling the person on the phone that I am sick and tired of this run around, I WANT MY CRUISE FIXED. When they worked on my car, they found the cruise was faulty. Now I waiting for the replacement part to come in.
This experience annoyed me greatly. I'm lucky I had the extended warranty, because the third time I asked to get the cruise checked, I just passed the 60,000km mark. I probably would have had to of paided for it then.
I made an appointment (back in March) for our 2012 Dodge Caravan. The appointment was made for July 5th for a recall (replace vent window switch) and to see why the passenger side did not have heat. The heating issue had resolved itself by the time I came to my July appointment. I mentioned this info when I brought the van in (and said "I guess it doesn't need to be checked out now") -- but the tech said that there was a software update they should do anyway -- so I said ok (thinking it would be done for free). No mention was made of a charge for this (even though the invoice states "customer hereby acknowledges receiving original estimate of $97). Anyway -- I was charged $103.96 for something that I didn't have an issue with to begin with -- so I was surprised that I was charged for something without warning/permission. (This is one reason why I avoid going to dealerships for any service.)
Also -- as this is primarily my vehicle (my purchase) - I have asked to be the main contact (several times) - but my husband's name is always the only one on all correspondence from Wendell (including this email to us). As a woman, this issue also makes me inclined to purchase any future vehicles elsewhere. Sorry for this sad feedback -- but you have the right to know why I am avoiding Wendell for future sales/service.
My RAM has 52000.00 km on it and the brakes were pulsing. had to have all new rotors replace at $1200.00. I think this is ridiculous regardless of it being a wear part.
I have been a customer for over three years...brought my truck in for a piece of mind service and was completed ahead of schedule which was a bonus..also received a pair of new wiper blades that was great.. I used the shuttle service for the first time..it was ready right away and the driver was very polite..the service coordinator explained everything my truck required in the future..all in all a great service experience
