My husband and I were received in a friendly manner, the office was clean, organized and staff were all professional and pleasant. We were encouraged to contact them if there were any concerns or questions which I feel quite comfortable in doing. The most important is that we LOVE our JETTA.
The car came aith a manual...but it was in french. The VW multi point inspection showed that the AC was in working order, when in fact the can does not have AC.
The old billboard on the Hiway used to say: Orillia VW Nice Guys. And it's true. Everyone is nice. There is no pressure. It is pretty easy going. Everyone is very knowledgeable and the info night for new customers where you go into the shop is great. It not only empowers the customer with important information about your vehicle but also pulls back the curtain on the service department so there is no mystery behind closed doors.
