Fuimos a este dealer mi hijo y yo
Por recomendación de un amigo,Mi hijo necesitaba un auto comprador por primera vez y apenas cumpliendo su mayoría de edad.
La encargada de financiamiento María Hashemi aparte de su buen trato y cordialidad para nuestra satisfacción habla Español. El vendedor Fernando súper atento y muy puntual dándonos seguimiento con los detalles.
Yo recomiendo este dealer para los hispanos en especial ya que con la ayuda de su personal que habla español la ayuda se hace más fácil.
Service level has decreased over past couple of years.
Not greeted when I arrived
Told advisor that I was there for regular service- was asked which service.
Told him to check system & see which service I was due.
He said “don’t U know”
Not happy with the interaction
I have been waiting for 3-4 hours for maintenance services which has 2 hours + of delay. No staff has updated me the progress and no assistancehas been provided. The overall experience is poor
My 2016 Honda accord battery completely failed twice in one day. Wouldn't start. I boosted it and went to my dealer. I was informed that the battery life was over and I needed to get new battery. I was also informed that my car warranty doesn't cover the price of a new battery. I missed my work because of this issue and now I had to pay for a new battery. The payment didn't bother me as much as the fact that my 2 years old car battery failed completely. It was unheard and shocking. To me. This car is not my first car. I had 4 cars before including 2006 Honda civic. The battery on my civic lasted 7 years and was still running until I sold it. I really would like to know why and how brand new car battery failed . I am disappointed and feel betrayed.
This is not the first time, but I cannot hold it not to raise this. I found the receiptionist at the Part & Service department very rude with tons of attitude! She is also very impatient and she also yelled at me and my children in front of other customers. She just makes me not returning back to Honda again. Everyone else at Roadsport Honda was great, except this lady. Management at Honda need to do something!!!
