Wheaton Chevrolet

Patrick was very professional and cooperative to deal with, would definitely do business with him again in the future great salesman.

I received a call 2 days ago from Wheaton stating I am due for a service #2 package. The lady on the phone told me everything was included and asked when I would like to book in. I asked if this was covered under warranty and was told yes. I dropped my truck off this morning and was told it would be 2 hours or so but they would call. 330 rolls and I finally received a call stating my truck had been ready since noon. Fair enough. After arriving to pick up my truck I was stunned to see I was being charged almost $200 for service! Whoever I spoke too on the phone blatantly lied about the entire package being under warranty. The gentleman working at the service desk looked into my account and said I am entitled to 4 free oil changes up to 2 years (I have not had my truck for 2 years) . He then looked further and found that their system is wrong of when I purchased my truck. I was told unfortunatly I would have to pay for the full amount today as they are not able to change the invoice and if I am wanting a refund I would have to wait until Tuesday when the warranty manager is in. If I had known any of this I would have not brought my truck in at all. It is always a runaround with Wheaton Regina.

The politeness and the courtesy shown makes you feel better to have service done there. The effort is being put out rather than assuming we are happy. We realize is an in and out assembly line get the job done. BUT the customers have there day going on and customers are probably not happy bringing in the vehicle. Being without a vehicle and paying out money generally puts us in a mood. A little courtesy goes a long way. Surveys help keep a reminder customers are important. But it should not feel the survey is why we get good service. My service was great, the staff is friendly and informative. Thanks Derrick.

Rob did a great job working with us to get us exactly what we needed. Great service and before, during and after. Worth the drive. We'll be talking again for our next vehicle!

I had some seals replaced to my greatest satisfaction My customer service rep went the extra mile in looking after me and my needs.