Verified Customer
6 years ago
There was a breakdown in communication.
I recently purchased a 2018 Chevrolet Colorado WT via financing. I had a limited budget to work with for optional features. The truck I was shown at the dealership had a tonneau cover and sidesteps. The truck did not have heated seats or a remote start system. These were options I had worked into my budget. It was explained by the salesperson that the tonneau cover was not included with the truck. At no time during the buying process was it explained that the sidesteps would be removed. It was mentioned to the salesperson that I liked having the sidesteps for the truck as my elderly parents would need them. The salesperson did tell me the "accessories" would be removed when I brought the truck back in for up-fitting. It was my error for not asking exactly what was considered an accessory on the truck. It was the salesperson's error for not explaining fully the options the truck were being sold with. Overall, my experience was good despite the hiccup over the sidesteps. I would recommend the dealership to others.
Staff Dealt With
Verified Customer
6 years ago
Very disappointing, borderline fraudulent.
I don’t often complain, but this is so blatantly wrong. We bought a new Traverse from Wheaton in 2014 for my wife. I have taken this vehicle into Wheaton four different times over the course of 3 years and each time come away completely dissatisfied. Latest time was a rear a/c problem. I was informed by Wheaton Service my rear condenser had a hole in it and needed to be replaced, along with a fan for $1600 plus diagnostic and tax. I was out of province at the time on business and when I heard that, had them put back together and that we would take somewhere else. Took to a competitor and ended up having the system blown out, and a recharge for a total o $360, a/c now works 100%. This is my wife’s vehicle, who wouldn’t have any idea and would have likely accepted the $1,600 for the new a/c had I not been involved. Can only imagine how many others are / have been treated this same way. So disappointing!
Staff Dealt With
Verified Customer
6 years ago
Excellent car buying experience
Love, love, love my new vehicle! Thank you so much, Andre! I still think you deserve a big fat raise (pass it on). I was in a parking lot a couple of weeks ago and a couple asked if they could look at my vehicle. They said they are thinking about buying an Equinox and really liked the look of it. I passed on your card and recommended they come to you. Hope that comes through. Leslie
Staff Dealt With
Verified Customer
6 years ago
A positive experience from the moment I walked in dealing with Darren Bast, and also speaking with technician Adam.
I had a positive experience locally with Darren Bast and Adam the technician.
However still waiting to be reimbursed $283.82 for a towing bill I had to pay to (ABC Central Towing) after transmission breakdown on the highway June 19, 2018 just east of Indian Head, SK. while going on a trip to Brandon, Manitoba to visit my Dad in a nursing home. (truck still under powertrain warranty) When will this be reimbursed please?
Jared is the staff person who sent in the payment request.
Staff Dealt With
Verified Customer
6 years ago
The best deal out there!
Buying a new vehicle is usually stressful and frustrating for me. This was just not the case at Wheaton. Dana and the crew at Wheaton Chevrolet were a pleasure to deal with. Dana had to be creative to get the deal done and he came through in spades. I found the staff to be friendly, polite, accommodating, responsive and well informed and helpful concerning product knowledge. An excellent experience overall!
Staff Dealt With