Verified Customer
6 years ago
A pleasant experience, not to pushy to but informative and let the product be the star.
A pleasant experience, not to pushy to but informative and let the product be the star. I wasn't rushed into making a decision I might later regret. Good atmosphere at the location.
Reply from: Audi West Ottawa
Hello Steven,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Customer service was excellent.
I'm very pleased with the vehicle and the process involved in purchasing it from the moment I walked into the dealership for the first time. My one disappointment is that the car took over two weeks longer to arrive than I was told it would. In fact, the arrival date was changed on two occasions. It isn't a really big deal in the grand scheme of things but it is hard not to be disappointed when you are really eager to receive your new car. I was actually surprised that the dealership did not offer to make up for the rather significant delay in some way, shape or form. Nonetheless, I was satisfied overall.
Reply from: Audi West Ottawa
Hello Stephane,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Lana provided courteous service and was knowledgeable on the vehicle.
Although we were drop-in customers, Lana did not hesitate to serve us as soon as he was finished with her previous customers. At all times, she was extremely professional in her dealings with us and we felt confident in her knowledge of the vehicle and the purchasing process.
Reply from: Audi West Ottawa
Hello Gilles,
Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Purchase of an A5
I had two test drives of an A5 before deciding to purchase and then reviewed the A5's available at Mark Motors and also across Canada.
Reply from: Audi West Ottawa
Hello Patrick,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
6 years ago
Excellence unsurpassed in the field.
Great staff, cars and atmosphere no pressure environment. Staff is knoweldable and easy to work with couldn’t have had a better experience with David Li.
Reply from: Audi West Ottawa
Hello Georgios,
Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
