Verified Customer
7 years ago
Deborah Purdy
Very professional. The financing with Natasha was seamless and delivery with Kallie was very informative. I am extremely happy with my A5!
Thank you Deb!
Reply from: Audi West Ottawa
Hello Kevin,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Fantastic service. Great saleswomanship.
My experience with Mrs. Purdy was fantastic. She was knowledgeable, professional, and a true pleasure to deal with. I will return for my next purchase.
Reply from: Audi West Ottawa
Hello Kevin,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Wonderful
At the top of this page it says "We are sorry to hear that you would not recommend us" and this could not be further from the truth. In fact I have in the past suggested Mark's to work associates.. We have purchased 2 vehicles and both experiences were delightful from being greeted when we first arrived and finishing off with Eric and the paperwork. In addition, the time Eric took to go over each car and its features was appreciated.
Reply from: Audi West Ottawa
Hello Astrid,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Anthony est très professionnel
Dès notre arrivé, Anthony nous a accueilli de façon professionnelle. Il était toujours disponible pour répondre à nos questions, se rappel de nos noms. Il a créé un lin de confiance.
Reply from: Audi West Ottawa 7 years ago
Bonjour Gilles,
Merci de vos commentaires. Nous sommes fiers de toujours offrir à nos clients le meilleur service possible. Nous sommes enchantés de voir que votre expérience a été des plus positives. Au plaisir de refaire affaire avec vous dans un avenir rapproché.
Sincèrement, Audi Mark Motors d’Ottawa
Staff Dealt With
Verified Customer
7 years ago
Staff were great but a number of details fell through the cracks
Staff were great and pleasant to deal with. For the amount of money spent on this car I would have expected gas/fluids to be toped up when I picked it up (it was not). I was also provided the wrong cord for phone and had to come back to get the right one. I was told I would be able to select withdrawal date for payments withdrawal prior to pick up (they would call to discuss), which didn't happen so I had to call back in after authorized payments were in place to change the dates. I just had a higher expectation of service from a Audi dealership and unfortunately didn't receive it.
Reply from: Audi West Ottawa 7 years ago
Hello Jillian,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
