Verified Customer
7 years ago
great experience
Paul Nick and Kallie where just great in all of the process despite the close to 5 months waiting for my new 2018 Q5, that part is unacceptable, thanks to their excellent service I'm happy I waitted
Reply from: Audi West Ottawa 7 years ago
Hello Francois,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Helpful staff and professional.
The staff were very helpful and professional. I recieved a call when the car was ready. My only disappointment was that the car was not cleaned.
Reply from: Audi West Ottawa 7 years ago
Hello Andrew,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our Service Manager Ally Marsh who can be reached at 613-723-1221 or amarsh@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Fabulous - thank you - no complanints whatsoever
I had some body work completed along with scheduled maintenance. It was extremely convenient for me that Mark Motors could seamlessly address the scheduled maintenance, move the vehicle to the body shop for repair, interact with my insurance company and be completed on time and on budget as planned. I dropped off the SQ5 and picked it up as scheduled without surprises or anguish. Thank you.
Reply from: Audi West Ottawa 7 years ago
Hello Paul,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
unsuccessful synchronization of my smartphone with my new 2018 audi q5
this is the first time I have been disappointed in the results of a service call with Mark Motors in over 18 years of dealing with them. I tried, and they attempted to synch up my Blackberry with my new 2018 Q5. After attempting it personally, I asked for help. while they tried, they could not get it to synch up and hold the connection, which it will not do. I am now at a loss what to do, and seem to have no alternatives but to use the phone manually (not desirable or safe), while every audi I had before would synch up without issue. very disappointing.
Reply from: Audi West Ottawa 7 years ago
Hello Michael,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. Our Sales Manager Paul Renaud has contacted Audi Canada to find a solution and will be following up with you this week. Should you have any further concerns, please contact Paul Renaud at 613-723-1221 or prenaud@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Excellent. On time and helpful staff.
Had a great experience. Everything was on time. Well explained. Waiting area clean and comfortable. Car was cleaned!
Reply from: Audi West Ottawa 7 years ago
Hello Carolyn,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
