Audi West Ottawa

Excellent 4.6 Write Review
400 reviews on ReviewsiiTM | Latest review 3 years ago
Verified Customer
3 years ago

Great purchase experience!

Forth Audi purchased at Mark Motors - Audi West. Very professional team from the sales exec. to the business office and delivery team. Great dealership to work with.
Reply from: Audi West Ottawa
Hi James, Thank you for the review and the five stars! It is always such a pleasure assisting you in the car buying experience. We appreciate your patronage with us and looking forward to continuing to do business in the future. Enjoy the newest Audi and everywhere it takes you! Sincerely; Your Team at Audi West Ottawa
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3 years ago

Poor service. Took advantage of my lack of knowledge on cars. Hasn’t address issue and then after taking more than 10k of my money offered me 3k for trade in.

Had issues with check engine light. They never cared to follow up with me or my issues. Just took my money and offered me nothing for trade in.
Reply from: Audi West Ottawa
Hi Jon, We reviewed your service file and our Service Department carried out, as per Audi’s requirements, an assessment of the situation, and concluded that the consumption level was within acceptable tolerances. As for the fuel injectors replacement, you noticed a malfunction signal which was attributed to two leaky fuel injectors (#1 and #3). As the vehicle was outside of warranty coverage, we installed ( with your consent) two after market fuel injectors ( Bosch brand). The difference in price for the after market parts was 60% cheaper, which translates into an overall saving of 30% on the final repair bill. Our work corrected the issue. If you need further understanding, please reach out to the General Manager, Francois Guimont at613-723-1221 or by email at fguimont@audiwestottawa.ca. Sincerely; Your Team at Audi West Ottawa
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Verified Customer
3 years ago

We tried out three different models and after test driving the Q5 and with discussion s with Blair we chose this model.

Most of it as mentioned on the previous sentence. Blair was very courteous with us.we had dealt with Blair on our first Q5 we purchased at this establishment. The whole process went well including the financial part and also the demonstration part of all the features of the vehicle.
Reply from: Audi West Ottawa
Hi Konrad, We value our loyal Audi clients more then we can explain. We are thrilled to hear you continue to have positive car buying experiences with us and we look forward to doing business again in the future. We hope you enjoy your summer and thank you very much for the kind words and Five Star Review. It is clients like yourself that makes us very proud here at Audi West Ottawa! Sincerely; Your Team at Audi West Ottawa
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Verified Customer
3 years ago

Provide a complete description

My experiences at Mark Motor is great. The respond to my questions is quick and clear. Thank you very much.
Reply from: Audi West Ottawa
Hi Jiu, We are very happy you enjoyed your experience. We pride ourselves on continuously going above and beyond for our clients. If there is anything we can do for you, please do not hesitate to contact us at any time. Thank you for taking the time to review us! Sincerely; Your Team at Audi West Ottawa
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Verified Customer
3 years ago

David Lii

David Lii is always a pleasure to work with - this is the third Audi I have bought through him. David is extremely knowledgeable of the Audi products, very friendly and always puts the clients interests at the forefront.
Reply from: Audi West Ottawa
Hi Christopher, Your continued Loyalty to not only the brand but our location means so much to us. We are so happy you continue to have such great experiences during your car buying process. We are looking forward to continuing to do business with you in the future and hope you enjoy your summer. Thank you for the Five Star Review and please do not hesitate to contact us if there is anything we can help with. Sincerely; Your Family at Audi West Ottawa
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