Verified Customer
7 years ago
Audi Appreciated
We found the staff helpful, courteous, and caring.
This site is not user friendly. You need to fix it. It keeps going around and around.
Reply from: Audi West Ottawa 7 years ago
Hello Drummond,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We will certainly take your feedback regarding the survey into consideration. We look forward to having your continued business!
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Fantastic service done right the first time and Abbey was amazing as my service advisor.
The motor on my driver's side mirror was not retracting properly just grinding upon closing when the vehicle was locking up. Abbey was able to expedite a new motor for me from Toronto. The installation took only 2 hours total. The mirror has been working fine ever since. Very satisfied with Mark Motors' Service Department and its employees.
Reply from: Audi West Ottawa 7 years ago
Hello Fred,
Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Annual maintenance
Check in, review of services to take place - recall discussion (tail light/blinker recall) - loaner car supplied very quickly/efficiently. Pick up/confirmation call when the work was completed. Smooth sign over of loaner car and collection of my own vehicle.
Reply from: Audi West Ottawa 7 years ago
Hello Carl,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Service experience.
Senior service consultant Bernie Belanger, from Mark Motors of Ottawa (West Hunt Club location), is very pleasant person to deal with. All work has been done properly and on time.
Reply from: Audi West Ottawa 7 years ago
Hello Arnold,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Excellent service and sales advice.
We traded our 2011 A3 TDI for a new A3 sedan under the Volkswagen/Audi TDI compensation agreement, a complex transaction. We were impressed by the good advice and excellent knowledge of our salesperson, as well as the helpfulness of other staff at Mark Motors. We were attached to the old A3 but are even more pleased with the new one.
Reply from: Audi West Ottawa 7 years ago
Hello James,
Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
