Verified Customer
7 years ago
Lost tires and rims
I booked several appointments to have my summers tires/rims installed and after a month the service team told me that my tires were lost during the winter storage process. I was promised a new set of tires and rims. The day I arrived to have the new tires and rims installed i was told that they found my tires and rims. They gave me the new tires but not the new rims. I feel the rims that I received were not my originals since one of the them had substantial curb rash and one had pitting.
Reply from: Audi West Ottawa 7 years ago
Hello Carl,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Appointment took twice as long as promised when booked
as above even when i asked not to have the car washed to save time on a simple oil change
Reply from: Audi West Ottawa 7 years ago
Hello James,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
no followup from sales manager
Title for the Q7 I bought was spelled wrong.Called and left a simple massage to the sale manager to check if the copy of bill of sale has same issue. NO feed back what so ever. Experience at service is excellent since many years, but sales you feel you are at a different dealership. And I am saying this from long experience with Marks motors. I have been a customer for over 10 years now,my third Q7 and sales always manage to disappoint me.I really write reviews but felt compelled to vent some steam. still issue of title not solved simply
Reply from: Audi West Ottawa 7 years ago
Hello Ali,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during the recent purchase of your Audi. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Excellent
For decades I am dealing with Audi Mark Motors and I do not have nothing bad to say.
Allways me and my wife were treaded with respect and excelent service.
Reply from: Audi West Ottawa 7 years ago
Hello Ivica,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
New headlight
As always the service was excellent. Done on time and as quoted. I am always impressed with the service.
Reply from: Audi West Ottawa 7 years ago
Hello Jeffrey,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
