Audi West Ottawa

Service department should communicate more and be polite to their clients. Maybe unintentional but some will make you feel dumb. Not rude but abrupt

Staff were courteous and very respectful. Explained everything to me and showed me all the features in the new car!

It is always a pleasant experience to bring my Audi to Mark Motors Audi /Hunt club from Reception-Service Manager-Mechanics-Car detail staff...Bravo!

The front staff are great and helpful but this is now the second time I have had the car serviced and within a week had to top up fluid levels myself. The first time was oil which is not serious - just annoying. However the second time was coolant. I nearly missed an serious appointment that had been booked for months while I tried to track down coolant at 7:30 am in Brockville before driving to Kingston. I can't just simply drop by and get Audi in Ottawa to fill it up. I live too far away and have too tight a schedule. This is not what you should expect your customers to do as a matter of course. The levels all should be checked before a vehicle leaves and if there is a concern of air bubbles the customer should be advised and provided with a container to top up. I do a lot of highway driving and need to rely on my vehicle to perform. I don't want to worry after each time I have it serviced.

About a month ago my Audi S4 was in for its annual checkup. The check-up portion was around $600 which I found high. However service and friendliness of staff was excellent. There was noet to return to see about my fogged headlamp lenses. I returned last week and Shane spent some time trying to restore them which I really appreciated.