Verified Customer
8 years ago
Vehicle purchase
Recently purchased a 2016 A4 allroads. Dealt with Zel, Natasha, and Damian. Zel has a thorough understanding of the vehicles that he sells and was able to answer all of my questions about the car and the technology without having to reach out for help. Natasha was very helpful in closing the deal and arranging financing, she was able to clearly explain all points and address my questions in plain language. Damian was great when I went to pick up the car, spending as much time as was needed to walk me through he initial set up and main controls of the MMI. Also received a very fair offer on my trade in after a thorough inspection of the vehicle. Overall, an excellent experience. Looking forward to experiencing (and assessing) the after sales support of this dealership.
Reply from: Audi West Ottawa 8 years ago
Hello Karim,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
Outstanding customer service.
Rolling over the lease from my previous Q5 to a new one was smooth, professional and very easy. This dealership is exemplary and each member of the team went out of their way to ensure every request was accommodated.
Reply from: Audi West Ottawa 8 years ago
Hello Dr. Eboo,
Thank you for your review! We strive for customer service excellence and are very happy to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Audi Mark Motors of Ottawa
Verified Customer
8 years ago
very helpful and professional services
We wed give plenty information about the vehicle we were interested and test drive was smooth. There's no pressure to buy, sell were simply given the fact and we made the choice on our own. We are completely satisfied with the experience.
Reply from: Audi West Ottawa 8 years ago
Hello Zhiping,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
Provide a complete description
Excellent services overall. Lana has provide excellent services from beginning to the end. Always response emails on time. Explore other resources to find out the answer if she is unsure. Great job!
Reply from: Audi West Ottawa 8 years ago
Hello Xin,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
Excellent service!
It's a very pleasant buying experience with David. This is our second Audi bought from David. He gave us a lots detail about the vihcle, and very fair price.
Reply from: Audi West Ottawa 8 years ago
Hello Pei Yu,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With