Verified Customer
8 years ago
fast response, offered everything i need to know
David Li is a very nice person and friend, I'm new to the new Q7, and whenever i have any questions about the car, he did provide me the answers and solutions that i need, i would like to recommend he to my friends who ever need to buy an AUDI!
Reply from: Audi West Ottawa 8 years ago
Hello Wei,
Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
A4
I've had two A4s over the past eight years and, apart from one issue with the second that hasn't been deal wth for lack of clear diagnostc (an overheating signal although the car runs normally and fluides are fine), I have been completly satisfied with Mark Motors' services. My only regret is that Audi Canada doesn't have the A4 Avant in its line up any more.
Reply from: Audi West Ottawa 8 years ago
Hello Pierre,
Thank you for your review. We take pride in providing the best possible customer service and are happy to hear you had a positive experience with us. We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
It's a relaxing & confident overall experience from the purchase to the maintenance of the vehicle.
It started from the attention of the sales team to provide the car of choice through to the service team of ensuring timely and uneventful appointments, the attentiveness of the mechanics and also to the shuttle drivers that make it a great place to have purchased the car!
Reply from: Audi West Ottawa 8 years ago
Hello Peter,
Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Verified Customer
8 years ago
Excellent, worth our while
We knew going in that Audi's are high end, however we knew very little about how the vehicles are designed, the features in one we selected, and the after sales service. The salesman was exceptional!
Reply from: Audi West Ottawa 8 years ago
Hello Wanda,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
The service falls far short of matching the quality of Audi products
It was my first experience with servicing an Audi and I guess I expected better. Check in took over an hour, mostly waiting for the loaner I had booked. I expected the loaner to be an Audi not a Chevy Track. The work was to be done by 4PM, but was only ready the next day. Even then I had to return when I noticed that they had failed to provide and install the winter matts I had purchased.
Reply from: Audi West Ottawa 8 years ago
Hello Richard,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Mark Motors of Ottawa
Staff Dealt With
