Verified Customer
1 decade ago
less than wonderful
2 issues -
First issue: when I got home I noticed a warning light telling me the tire pressure on the right front tire was low. Had to drive back up to Circle to get it looked at. Not how I had planned to spend my day off..
Second issue - when I had a Corolla and got my tires changed and an oil change, it included a car wash. After spending almost $300.00 I expected the same service from SMP. Didn't get it.
I realize you guys are busy. I was told when I asked about it the second time I came in that if I asked for a car wash I'd get it. From now on I'm asking. Shouldn't have to, though.
So yeah, the service was okay. Could have been better....
Jeanne Heal
Reply from: Saskatoon Motor Products 1 decade ago
Hi Jeanne, we appreciate your concerns. We apologize for the inconvenience that was caused. We try our best, however when it is very busy it is difficult to wash every customer's vehicle. Next time, please request it and we will do our best to accommodate. Thanks Jeanne.
Verified Customer
1 decade ago
Very very good service
I was very happy with service, and the shuttle service was the best. Thank you
Verified Customer
1 decade ago
Efficient and friendly
Once I had my appointments booked for my car, the whole process of bringing in my car, using the shuttle service, picking up my car, and the repairs done was very satisfactory.
The only complaint I have is from when I initially tried contacting someone in the service department. The first time I called, I was passed onto a service representative but I got their voicemail. I left all my information, but a week went by and I was not contacted. I called again a week later and got another voicemail, so I hung up and called again until I got to speak directly with a representative.
I have experienced this problem with SMP before. Every time I leave a voicemail, I never get a response. This is very frustrating because it usually requires me to phone multiple times before I am able to book an appointment.
Verified Customer
1 decade ago
The service was precessional and all nesasary work done in good time
On the visit I made I had an oil change and muliti point inspection . I was completely satisfied with all the work done thanks Rebecca
Staff Dealt With
Verified Customer
1 decade ago
Delbert Leland
Service was very satisfactory and shuttle service was much appreciated . We are ready for winter now!