Saskatoon Motor Products

Excellent 4.6 Write Review
1304 reviews on ReviewsiiTM | Latest review 8 years ago
8 years ago

Our experience was good.

Everyone did their best to make us feel comfortable. Their focus was on giving us a good deal and we are happy with our new Equinox.
Reply from: Saskatoon Motor Products 8 years ago
Hi Charlene - Thanks for the great 5 star review! Enjoy your new Equinox - you deserve it!
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8 years ago

NEVER AGAIN!

NEVER AGAIN! I brought my vehicle to SMP for warranty repairs thinking they'd be superior to my hometown GM dealer. SMP delivered the worst customer service I have ever experienced. My service writer refused to include some issues I was previously told would be looked at. They had to order a part for my steering from Edmonton, which was understandable. I returned 24 hours later to find out there was no ETA. Finding myself stranded in Saskatoon, I was not offered accommodation or transportation. I had to ask 7 staff members including a sales manager for a loaner vehicle before they agreed to one. I left a message for the service manager the next day but didn't hear from him. It took them 51 hours to complete the repair. When I returned the following day, my invoice wasn't ready. They had to make two corrections on it, including reversing the charge for a wheel alignment I asked about and a free car wash which I discovered they actually didn't perform. I had to wash it myself! My advice to you is to stay clear of this dealership at all costs. It's not worth the stress.
Reply from: Saskatoon Motor Products 8 years ago
Hi Colin, we apologize your vehicle repair took longer than anticipated, but we do not always have as much control as we would like when bringing in parts that need to come from outside of the province. I am glad we were able to provide a rental car at no charge to you, and I am happy we paid for your wheel alignment too. But please keep in mind that not all of your vehicle needs are going to be covered under warranty. Wheel alignments and other routine maintenance, whether associated with additional warranty work or not, are a customer responsibility. If you were not kept adequately informed as to the status of your vehicle repair, then I truly regret that and sincerely apologize. Michael Kocsis, Assistant Service Manager

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8 years ago

I am very happy to get help and advice when I buy my new Silverado LTZ 1500.

He is excellent sales professional. I will introduce my friends to him when they like to buy a new or used truck.
Reply from: Saskatoon Motor Products 8 years ago
Hi Jianxin - Thanks for the great review! Enjoy your new Silverado, we hope it treats you well!
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Verified Customer
8 years ago

SMP

Dan and Autum provided a informative and smooth process in the purchase of a new suv. SMP does a great job in all aspects of customer satisfaction.
Reply from: Saskatoon Motor Products 8 years ago
Hi Jeff - Thanks for the kind words and 5 star review!
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Verified Customer
8 years ago

Absolutely terrible service and staff that just doesn't care

The sales staff neglected to inform me of many defects of the vehicle I purchased when it was sold to me, simply because it was pre owned and did not go through the proper inspection process before resale. Once the sale was official, smp essentially told me it would cost me more to sue them for purchasing a defective car then it would to fix it myself. I will never purchase another vehicle from smp again, I work in the banking industry and I make sure every person I come in contact with knows how terrible of service is provided from smp
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