Discount Car and Truck Rentals...

Average 2.9 Write Review
22 reviews on ReviewsiiTM | Latest review 6 years ago
Verified Customer
6 years ago

Poor customer service..

When I booked a full size car and they gave me an small suv I told them that I did not want that vechile.. he said I could change it out on Monday two days later.. I called back Monday and he told me I could phone the other offices and see what they have.. sounds like his job not mine.. won't be renting again..
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

The vehicle condition ( windscreen ) was below rental standards.

I picked up the vehicle on Friday May 18 2018 for the weekend, scheduled to be returned May 21. After leaving the pick up location I could hear noise coming from the windscreen and could see two strips of tape on the top. It was like driving with one of the side windows slightly open. Of all the vehicles I've rented, I've never received one in such poor condition !! As mentioned earlier I was to return the vehicle on May 21st. When I arrived I found the office closed for a holiday !!!
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Verified Customer
6 years ago

The vehicle condition ( windscreen ) was below rental standards.

I picked up the vehicle on Friday May 18 2018 for the weekend, scheduled to be returned May 21. After leaving the pick up location I could hear noise coming from the windscreen and could see two strips of tape on the top. It was like driving with one of the side windows slightly open. Of all the vehicles I've rented, I've never received one in such poor condition !! As mentioned earlier I was to return the vehicle on May 21st. When I arrived I found the office closed for a holiday !!!
Reply from: Discount Car and Truck Rentals- Macleod Trail
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Excellent customer service. Price was a bit higher than what I had hoped.

Wonderful customer service, the vehicle was in perfect condition . I would consider renting here again, but advertising $20 a day but then adding a mandatory $20 for insurance is a bit misleading.
Reply from: Discount Car and Truck Rentals- Macleod Trail 6 years ago
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Rented me a damaged vehicle.

We had rented because we were in an accident. The truck that was assigned to us had damage, the tired looked like it had been repaired from previous renter the tire jack was scattered in the inside cab of the truck, the rear driver side tire constantly airs down needs to be aired up daily. There was damage to the hood and bumper from previous renter. The windshield washer does not work we refilled twice but still does not work. Truck was not cleaned well when we picked up, do hair and stains all over interior. Change engine oil alert constantly going off.We had went back the following week to after the Christmas holidays to exchange but they said nothing was available. Went back the following week, still said nothing was available and that they would call us when there was something available. We even recommended that we can down size to SUV. We've called a few times, but still have not sealed out. It has been a nuisance to have to stop all the time to wash windshield with all the snow melt off, and to air the tires daily.
Reply from: Discount Car and Truck Rentals- Macleod Trail 6 years ago
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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