Verified Customer
4 years ago
Long tome waiting
It was a bad experience with this location,because they dont have a car and we wait up to 2 hours to receive a car although that we have had a confirmation from the system.
Reply from: Discount Car and Truck Rentals- Steeles
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
Very slow service
waiting time is unbearably long. it took 45 to 60min for the agent to release the rental car during a very slow day (only 2 customers). too slow & definitely needs better customer service.
Reply from: Discount Car and Truck Rentals- Steeles
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
Even though I had a reservation, I had to wait at the location
Hi,
Even though I had a confirmed reservation, I had to wait couple of hours before I got the car. I was told that thay are unsure and depends upon when the next person returns the car.
Car condition was good but the reservation system needs to be improved.
Thanks
Reply from: Discount Car and Truck Rentals- Steeles
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
This is how it went
I reserved a cargo van, got a cube truck instead because they're out of vans. The cube truck had shells of peanuts on the floor, I don't know if that's what they call clean. The truck didn't have windshield washer, I found out when I was driving in the highway on a snow day. Salt was drying out on the windshield and I couldn't clean it. That could've gone bad. I won't be back. That was a serious issue.
Reply from: Discount Car and Truck Rentals- Steeles
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information and agreement number to customercare@discountcar.com, so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
4 years ago
Too long a wait to get a car
I understand that sometimes its difficult to provide car because of other customers being late but 1 hr wait!
Maybe try arranging cars if u see there are customers coming and there are no cars
Staff Dealt With
