Verified Customer
6 years ago
roof leak on cube van
People were friendly and courteous. Even got a phone call asking how things were going. Hadn't seen the roof leaking yet...blessings and contents wet...not happy about that. Truck has tape on windshield perhaps to secure a for sale sign. Ramp was challenging to put back in and overheard door was very difficult. I'm a strong guy and found it hard.
Reply from: Discount Car and Truck Rentals- Main St
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Recent rental
Respectfully, the Main St. Hamilton location has demonstrated deceptive practices and I’m having this matter legally assessed. Since I have to say a minimum of 20 words: the corporate office needs to look at their franchise practices, this location in particular.
Reply from: Discount Car and Truck Rentals- Main St
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Excellent
Excellent very good servise and will definitely come back to get rent again. Very friendly staff and will recommend to friends as well
Reply from: Discount Car and Truck Rentals- Main St
Dear Sir/Madam,
We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service.
We look forward to serve you again in the near future.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff Dealt With
Verified Customer
6 years ago
Recent Rental
Friendly service, slower than the competition on pick ups and drop offs. refilling tanks to the 9th line is almost impossible, if tank is not returned full they should make the attempt to fill completely for ease of the next customer. Ended up overfilling. Other than that it was all positive. Would rent again.
Staff Dealt With
Verified Customer
6 years ago
All staff extremely helpful and friendly.
All staff was friendly, helpful and knowledgeable. The rate for our vehicle was great. Everything was ready on time, and it was easy to extend our rental by a couple days with a simple phone call.
Will definitely use again and recommend to others.
Staff Dealt With
