Verified Customer
6 years ago
Very friendly efficient staff
Thanks for a quick friendly service. My problem was fixed quickly. Staff was very efficient , knoledgable and easy to talk to..
Fresh coffee tasted great. The place was clean and inviting. Thank you
Reply from: North Bay Mazda
Elizabeth, we appreciate your fantastic review of our facility! We're happy that everything was to your liking!
Staff Dealt With
Verified Customer
6 years ago
Pushy
I felt like I had no option but to buy the vehicule the same day. And I kept receiving email about it that I had the vehicule which I did not. They changed over everything without me agreeing at 100%. They diagnosed my vehicule with a probleme it did not have.
Staff Dealt With
Verified Customer
6 years ago
Great except for the first part of the bill's amount of 195.00$
As I had brought the car in 4/3/18 for caliper and brake problems, I feel that a certain work had been done that did not require redoing on the 2/5/18 for the 48,000 km service. While I recognize that all the work was not done, I was ready to pay part of the cost of the regular (should my car not been at the garage previously). I feel that I should have been deducted for part of the inspection and work done previously (calipers and brakes recent) when wheels were change to summer. they were balanced and I thought that they automatically the rotate every season. I mentioned it before I paid but to no avail.
Reply from: North Bay Mazda
Louise, we are sorry to see this review as we do not think it is an accurate representation of our first-class customer service! I have spoken with our Service Manager, William Germon, and he has informed me that he has been in contact with you and all issues have been resolved. Thank you for your feedback! If you require further assistance, please do not hesitate to contact us @ (705)-476-7600.
Staff Dealt With
Verified Customer
6 years ago
Everyone was quick to help me and very pleasant to deal with
I wasn't planning on buying a new car but fate had other plans when my car became unsafe to drive. I knew that my next car was going to be a Mazda so I contacted my local Mazda dealer. I was seen the same day. Within two days, I made my decision and bought a Mazda CX-3. Unfortunately I had to wait a bit for my car as the color I wanted with what I wanted wasn't in stock locally. that being said, they had my car onsite quick enough. Thank you to all the staff, Manager Matt, Sales person Charlie and Financing personnel Justine.
Reply from: North Bay Mazda
Farrah, thank you for sharing your amazing experience with us! We appreciate the 5-Star rating!
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Verified Customer
6 years ago
the service department was GREAT, but investigating a new SUV while we waited was a DISASTER
We complained to the general manager and he was respectful, but the sales experience has soured us on this dealership.
Reply from: North Bay Mazda
Laurel, we are sorry to see this review. I have spoken with our General Manager, Nick Vrbanac, and he has informed me that you are currently in contact. If you require further assistance please do not hesitate to contact us @ (705)-476-7600
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