Sherwood Honda

The team at Sherwood Honda had individuals that tried to deliver a good experience. There seemed to be internal communication issues that caused the team to fail. At times I felt the group was more worried about getting a good rating than delivering the service that would warrant one. I had a poor experience where a defect was not addressed as agreed and with several follow ups left unanswered I abondoned the remedy. The experience has left me without confidence in the dealership and I will deal with another in the future even though Sherwood Honda is very close to home.

Firstly, I tried to book a tire balancing service online and the option wasn't available. I had to go through the live chat to actually book the service which ended up being entered as a wheel alignment. I showed up for my appointment on time, with my three month old baby and first off, when I described the issue with the vehicle I was made to feel like I obviously didn't know anything about vehicles or what was causing the problem (i do but I couldn't book that particular service so I did the next best thing). Then I asked how long the service would take as clearly, the service dept. was packed for the day. I was told that the vehicle would be done by 4pm... and it was obvious I had my baby in tow and that was really not an option for me to wait that long. Then I was told I could be "fast tracked" for an only 2.5 hour wait - this still would have been ridiculous to wait that long with a small child. I was asked if I could move my car seat out so I could get a ride with the shuttle and at that point, I just gave up and rebooked my service although I don't actually want to come back to Honda because of this whole experience. I get that service departments are busy, particularly with it being a season change right now but I actually took the time to book an appointment and I really expected my vehicle to be looked at when I made the appointment and for it to be done in a reasonable amount of time - an entire day just to do a tire balancing seems completely insane. So here I am, writing this review after wasting my morning at the dealership and with a cranky baby no less. Very disappointed.

Alvin was great during the whole process, he was great explain the detail of the Honda Civic and the finance process

We felt very welcomed at Sherwood Honda. Tyler is a great sales person. He is very knowledgeable and helped us in buying our new Honda Pilot.

We truly enjoyed our buying experience at Sherwood Honda. We love our Pilot. Thank you very much! It was fun.