Verified Customer
7 years ago
Service was quick and everything explained
Came in for a headlight bulb and a flat tire. Tire was ordered and will be in by tomorrow morning.
Staff Dealt With
Verified Customer
7 years ago
Both representatives I dealt with were very helpful, most of all in locating the car I needed.
Mr. Pulfer,
Sorry I wasn't here to answer your telephone call. I was out of town for a while and then had different things to catch up on when I came back. Thank you very much for all your help. The Accent has a few quirks my Rio 5 2006 didn't have and I didn't expect, e.g. controlling all locks from the driver's door lock. but once I found out how it works, I got used to it quite fast. The car handles very well on the road and, I am quite pleased with the gas consumption so far. If it goes on like that, I will be very satisfied indeed. Thank you also to both Mr. Mustapha and you for the extras you provided me with.
LFL
Staff Dealt With
Verified Customer
7 years ago
Customer service is poor because customers are overbooked at your dealership.
Twice now my simple oil change took over an hour, ranging from 70 to 80 minutes. The first time the customer service representative had my keys for god knows how long it and it took me asking for him to realize he forgot to call my name to say that my car was ready. The second time there were just so many other customers in the same room waiting for their cars. I understand you are trying to make money but an oil change should take between 45-60 minutes max. The only reason I keep getting my oil changes done at the dealership is because they are included in my extended warranty.
Staff Dealt With
Verified Customer
7 years ago
As described to the representative that contacted me. Very disappointing. I would have expected a manager to call me back if the firm was really service oriented.
As described to the representative that contacted me. Very disappointing. I would have expected a manager to call me back if the firm was really service oriented.
Staff Dealt With
Verified Customer
7 years ago
The transaction went very well.
We had great service given to us by Reg and Nabil. They were efficient and very helpful and answered our questions. They were very patient and cordial.
Staff Dealt With
