Orillia Volkswagen

Wheel locks had to be removed. Job was done in a timely fashion. Offer of free car wash was an unexpected bonus. Staff was friendly and likeable.

Mitch was very busy the day I came in but made sure that I got attended to quickly. The entire process was cheerful, exciting, and easy. I was given honest answers to any questions I presented and I had the best experience yet! (That's being said about all other dealerships I have had experience with). The genuine nature of all employees made for an extremely positive experience. I also love that they still recognize me even after I left with my purchase - that makes me feel comfortable in coming back again, and again.

I had arranged an appointment at the Barrie Volkswagen for a concern that I had. Barrie scheduled an appointment for a week out stating it was the first appointment available. Two days later the concern became a safety issue, a spring had fallen off the rear end of my car. I called Barrie and they would not fit me in even though I felt it an emergency. I called Oriliia on the off chance they could get me in sooner. Not expecting to get in the same day they asked me to come right away and gave me a courtesy car seeing I was from Barrie and they did not know how long the car would take not knowing the issue. It was indeed a rear spring and they called as it was fixed a few hours later. I was shocked at the incredible customer service. I will forever make the drive to Orillia! Thank you thank you thank you!

Came in for my winter tire change, oil change and brake repair. My brakes were cleaned and were not in need of repair and I went home with new no-charge floor mats for my Passat.

Excellent overall experience at Orillia VW. Mark and all staff members were respectful, knowledgable and great to work with! Thanks Mark!