Your Friends at Murray Hyundai

Service 2 was completed. Also check my A/C and a clunking sound in the rear end. A/C and clunking were fixed under warranty.

1. Warranty Service - AC Compressor, Rt. Front Shock/Strut - I work out of town and have to take time off work to get car serviced during the week; I advised what the issues were and to ensure that parts were in stock for Warranty service work. Took a day off work, brought car in, waited for 3 hours for a diagnostic, then was advised the parts weren't in stock and they couldn't do the Warranty service work that day. What a waste of my time. Have to reschedule for another work day. Also, was quoted approx. $75. to refill the Freon, that Murray had emptied during the diagnostic (and didn't tell me). FYI - Focus Hyundai did the Warranty service for the AC compressor on the same day, in about 2 hours total, and didn't even charge me for the Freon refill (included it in the Warranty service). 2. Chargeable service quote (ridiculous rates) - was quoted approx. $500. to replace Rt. front Outer Tie Rod by Murray Hyundai. Got a new Tie Rod installed for $260. Total, incl. Labor at Can. Tire, who did a great job in approx. 1 hour, for 1/2 the price Murray quoted. 3. Murray's regular Service Rates are ridiculously high. Serv. 1 ($100.) w/ Synthetic Oil; Serv. 2 ($200.) w/ Synthetic Oil; Serv. 3 ($400.) w/ Synthetic Oil. I have paid these high rates for 4 years; only to discover that Can. Tire will do all the required service items under Serv. 3 for approx. $80., and less for Serv. 1 & 2. Needless to say, I have been seriously gouged for 4 years by Murray Hyundai, and will not set foot in their place again.

As soon as I arrived, I was greeted by a staff member. My car was checked in rather quickly and I waited for my car to be serviced. They gave me updates throughout the wait and were done with my car much sooner than I had expected. Great first experience here.

No follow up on work done. Advisor very inexperienced and unable to answer most questions. Checklist given at end with no details. Promised email response with questions left but no response. Left in dark to most details.

Your employee was so polite and considerate and made my experience enjoyable. In previous apppointments I was mocked and ridiculed - so this time was very nice.