No transparency. Website doesn't say mandatory scam insurance charges.
Forced to pay an insurance with $1000 deductible on it. $1000 deductible? It's a scam for safe drivers. Most small accidents or scratches can be fixed under $1000.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Constantly being placed on hold for upwards of 15 - 20 minutes when trying to book online though our corporate account.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
It is not possible to write my experience in one sentence.
Frustrating, way to much work, jerry from dundas my original rental quotation should be fired. To think I have to again on monday
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
My issue has to do with the transparency around the return date for the vehicle. I spoke to someone over the phone to place my order who confirmed that the return date for my rental is Monday August 6th, 2018. When I went to pick up the car I was also told that the return date is Monday August 6th. So I brought the car back on Monday August 6th only to find out that I have to pay a late penalty of $317 which is more than the cost of my rental (taxes and insurance included) because I didn’t return it by a ‘specific time’ on Monday August 6th. I understand the rationale for a late penalty as long as the conversation is transparent and both parties fully understand the details. I could have easily had the car back by 8:45am but wasn’t aware of the necessity because my understanding based in received explanation was that any time on Monday would suffice. Had this been clearly disclosed there would be no issue.
Due to the lack of transparency I believe this charge is unreasonable which makes it hard for me to ever recommend this company or use your services in the future. Please advise how we get this resolved.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
You may provide us with your contact information, email address and/or phone number to customercare@discountcar.com , so that we could assist you further in this regard.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Rented a cube van. If insurance is compulsory regardless for your personal coverage, why not include it in the price?! Paid $120 for a vehicle I was quoted $80 for. A little deceptive in my opinion.
