Now this is the way to buy a vehicle, the sales rep Sam Walz kept in contact with me by phone and answered all my questions right away over 2 days, he even made 2 videos of it running so we could hear it and decide if we wanted to come to the city. Sam was kind, considerate, honest and very helpful!! My husband and I drove in the next day(over 2 hrs one way). Sam Walz was the first person to greet us at the door. He didn`t disappoint when he said the used truck we had asked about was in good condition, we even got a detailed report of repairs done in there shop. All the staff were very friendly, even concerned about our 2 big dogs in the car, which Sam said we could bring them in the building!! Now that`s a great business! Everything from our test drive to settling on a price with Cory (sales manger) to picking out a gift was an great experience and we will highly recommend SMP to everyone!!
I arrived at the dealership at the scheduled time to sign the papers and take delivery of my new High Country Silverado with my wife and 18 month old daughter. We were signing the last couple of forms when I noticed that the price was different than what I had agreed to. The finance guy pleaded that the numbers must be correct as that is what was given to him from sales. I retrieved my handwritten notes from my other vehicle to prove to him that they were trying to charge me around $1000 extra. Once I convinced him, he called the sales manager who needed convincing as well. We identified that I had been charged for accessories that weren't delivered or wanted. The sales manager proceeded to blame the new salesperson that I was dealing with for filling out the paperwork incorrectly. By the time they had the new paperwork ready an hour had passed. My daughter was restless and whining to leave by this time. While reviewing the new paperwork I found one more accessory that they forgot to remove for $120. I showed the finance guy again but told him that I couldn't wait again for new paperwork to be drafted. We agreed with the salesperson that he would have a gift card issued for the difference. The next day I came in for the gift card. It was for exactly $120. (Sales taxes were not refunded) by this time I was tired of trying to fight and decided to cut my losses. The 2 senior employees that I worked with seemed more worried about passing the blame than ensuring that they made things right. I don't care who's fault it is I just expect mistakes to be fixed.
