SMP CHEV Sales Team

Fast. Knowledgeable. To the point. Minimal negotiating. Would like to have the option of opting out of hearing the protection plan options next time I buy a vehicle. Feel I have that right.

Was rushed, and left with a seemingly "brand new" vehicle that is falling apart and failing as the days go by. Disappointed

When i traded in my hybrid and being a new customer to buying a brand new vehicle. I found that i had buyers remorse due to the fact that the new car wasnt anything like my old car. When i finally signed all the paper work the sold sign and other stuff that should have been removed were not. honestly if they werent trying to get a car off their lot and actually have a customer leave happy they should suggest a similar vehicle to the one the customer previously had. and when i inquired to swap this vehicle with a hybrid it would have cost me another 200 a month extra cause they have to buy out the one i just got.

All in all my experience was not terrible. But what upset me was I was not told about a few problems with the car until after I had completed my purchase. I feel like I was also treated a bit different because of my younger age.

When I got home the next day I realized I never got the $1500 for the one trade in vehicle that was promised to me by the sales man and I was somehow shorted $500 from the promised 22000 on the other vehicle I traded in and only received 21500 for the two vehicles when it should of been $23500. Then it took two weeks to get my lean paid off after I had to call 3 times to see if it was processed yet finally the 4th call it was found the papers never went through even though I was told by the finance guy they were on 3 separate occasions. Kind of funny how I mentioned to him that SMP sure didn't take they're time cashing my down payment cheque for $10000 but its taking almost 2 weeks to pay off my lean. He said it was part of the deal to cash the down payment cheque and I said so was paying off my lean. Way to go SMP add more stress to a guy. Anyway Right to the point. I was lied about the money I was getting, seems a handshake means nothing. One trade in vehicle was basically stolen from me because I got no money for it. And I should learn to read a little more closely before signing. Way to go SMP keep tricking people and ripping people off, you do a great job at it. Please don't phone me because my words won't be so pleasant as they are in this message because I'm still really, really pissed off!! I've also sent a letter to Chevy Canada expressing my displeasure about the way they're dealerships handle business.