I was told by finance manager when I agreed to the final coat and corrosion module that it covered all rus on the body. Now I am told I need to pay to have the door revisited because it was caused by a scratch...
Reply from: Palladino Honda
Philippe, we are disappointed to see that you were not satisfied with your visit with us. I have spoken with our Service Manager, Marilyn Bodson, and she has informed me that she has been in contact with you about your issue. If you still have any further questions or concerns, please do not hesitate to reach out again.
(705)-673-6733
I was told by service rep that I would be waiting 10min for the shuttle but ended up waiting 45min and was late for work. I understand that you are busy but don’t tell customers 10min but it’s going to be almost an hour.
I brought my car in twice to have the tires replaced. The first appt, I was informed that the tires, which had been ordered, were sold to another customer and would need to be ordered again. The parts advisor was polite and apologetic. Palladino absorbed the cost of one tire to compensate me for my time and the inconvenience, which I appreciate. The second appt, the work order was not properly entered into the system when I dropped the car off at 7:30 am, which meant the job had not been started when I picked the car up at 4:00. The service advisor took responsibility for the error and the service manager prioritized the job, which minimized my wait time. I was impressed by the service advisor's responsibility and accountability and provided the advisor with this feedback. Overall, due to these circumstances, I would rate the experience as average. Most of my experiences with the service dept are excellent. Thanks for taking the time to seek out feedback.
Reply from: Palladino Honda
Thank you for your feedback, this is how we know what to work on so that we can be even better the next time you return! We pride ourselves in first-class customer service and I am sure that is what you will receive when you return. Thank you for taking the time to respond.
After I received a service and an oil change i noticed a rattling sound. I opened the hood of my car to find that the oil cap was completely off and sitting upside down on the engine. Oil sprayed all over and could have potentially seized the entire engine had I not noticed. This is absolutely unacceptable and this has not been the only time i have had a horrible experience with this dealership
Reply from: Palladino Honda
Bronti, we are sorry to hear that you were not satisfied with your experience with us. I have spoken with our Service Manager, Marilyn Bodson, and she has confirmed that she has been in contact with you to resolve your situation. If you have any further questions or concerns please respond to her email at your earliest convenience.
Dan advised of what needed to be done and what was recommended. No pressure. Wish you had a Dan in sales - but keep him in service - at least until I'm ready to change vehicles. Your service team is a pleasure to deal with. R-A
Reply from: Palladino Honda
Ruth, thank you for your kind words! We are so happy that you always have a positive experience with Dan.
